Terms of Service

Last Updated: November 2025

Welcome to Coalesce (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including our AI automation and voice agent solutions (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.



1. Use of Services

You must be at least 18 years old or have the consent of a legal guardian to use our Services. You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations.

We reserve the right to suspend or terminate your access if you misuse the Services, attempt unauthorized access, or violate these Terms.



2. Service Description

Coalesce provides AI-powered automation solutions — including voice agents and workflow systems — designed to assist home service providers and related businesses. Our demo services are intended to showcase AI capabilities and do not represent full commercial implementations unless otherwise agreed in writing.


3. No Guarantees or Warranties

While we strive for high performance and reliability, Coalesce provides all Services “as is” and “as available.” We make no guarantees that our Services will be error-free, uninterrupted, or meet specific results.

You acknowledge that the AI agents and automated systems may produce imperfect outputs or require human supervision.



4. Client Responsibilities

You agree to provide accurate and complete information during any engagement or booking process. You are responsible for the accuracy of any information, scripts, or data provided for AI system configuration.

You may not use our Services for unlawful, deceptive, or harmful purposes, including spam, fraud, or harassment.


5. Payments and Fees

If you engage Coalesce for paid Services, payments must be made through approved payment processors. All payments are non-refundable unless otherwise specified in a written agreement.

We reserve the right to modify service pricing or payment methods with prior notice.


6. Intellectual Property

All intellectual property, including code, design, branding, and content associated with Coalesce, remains our property. You are granted a limited, non-exclusive license to use the Services solely for evaluation or agreed purposes.

You may not copy, resell, or redistribute our materials without express written permission.


7. Privacy

Your privacy is important to us. Please review our [Privacy Policy] for information on how we collect, use, and protect your personal data.


8. Limitation of Liability

To the maximum extent permitted by law, Coalesce and its team shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our Services.

Our total liability shall not exceed the amount you paid for the Services in question (if any).


9. Indemnification

You agree to indemnify and hold harmless Coalesce, its founders, and affiliates from any claims, damages, or losses resulting from your violation of these Terms or misuse of our Services.


10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of laws principles.


11. Modifications

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after such updates constitutes your acceptance of the new Terms.


12. Contact Information

If you have any questions about these Terms, please contact us at:
📧 coalesce.org@gmail.com