Privacy Policy
Effective Date: November 1, 2025
1. Welcome to COALESCE (“we,” “our,” “us”). We provide AI-powered voice agent solutions designed to help home service providers — such as plumbers, electricians, and HVAC companies — manage customer communication, bookings, and follow-ups. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, demo voice agents, and booking forms. By using our site or services, you agree to this Privacy Policy.
2. Information We Collect We may collect the following types of information when you visit our website, book a demo, or interact with our AI agents: - Contact Information: name, email address, and phone number. - Communication Data: messages, call recordings, or notes generated during interactions with our AI agents. - Technical Data: device type, browser, and usage data (collected automatically through cookies or analytics tools). We do not intentionally collect sensitive information such as financial data, government IDs, or passwords.
3. How We Use Your Information We use your information solely to: - Schedule and manage demo or consultation calls. - Communicate with you about your inquiry or interest in COALESCE services. - Improve our AI voice systems and user experience. - Maintain the security and integrity of our website and communication tools. We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Data Retention We retain your information only as long as necessary to fulfill the purposes outlined above or as required by law. You can contact us anytime to delete your data.
5. Data Protection We take reasonable measures to protect your data from unauthorized access, loss, or misuse. However, no online system is 100% secure.
6. Third-Party Services Our website and booking tools may integrate with third-party services such as Calendly, Make.com, Google Calendar, and VAPI. Each of these has its own privacy policy.
7. Cookies and Analytics We may use cookies or analytics tools to understand site traffic and improve functionality.
8. Your Rights and Contact You have the right to request access, correction, or deletion of your data. Contact us at: Coalesce.org@gmail.com
9. Updates to This Policy We may update this Privacy Policy occasionally. Updates will be posted with a revised date.
10. Consent By using our website or interacting with our AI voice agent, you consent to this Privacy Policy.
